Reset your password

Request a password reset from the sign-in page and set a new password using the email link.

Purpose

Recover access to a CodeCleared account that uses email and password sign-in.

Users who forgot their password or received an expired reset link.

Your account must use email and password (not SSO-only). If your organization enforces SSO, see Access and single sign-on.

Open the app sign-in page (/login).
Click Forgot password?
Enter your email address and submit the form.
If an account exists, you receive an email with a reset link (/reset-password?token=…). The link is valid for 2 hours.
Choose a new password (minimum 8 characters) and confirm it.
Sign in again with your new password.

When already signed in, you can also change your password under Security in the app (/security).

For security, the forgot-password form always shows the same confirmation message whether or not the email is registered.

Password reset applies to local email/password accounts. SSO users sign in through their identity provider.

No email received: check spam, wait a few minutes, or try again. The product never confirms whether an address is registered.

Link expired or invalid: open /forgot-password and request a new link.

SSO-only organization: use your workspace SSO button on /login instead. See Access and single sign-on.

Reset links expire after 2 hours. You must sign in manually after reset — the product does not auto-log you in.

Expecting a different message when the email is unknown (anti-enumeration by design).
Using password reset when SSO is required for your organization.